Individual KPI
Individual Performance
Staff KPI Panel
Individual KPI Combined Bar Chart
Bars show count-based KPIs. The cyan line shows Average Productivity % on the right axis.
KPI Display
Individual Total Score, Rating & Summary
Score model: 80 baseline target score + 20 KPI achievement uplift from Productivity, Handover Performance, and Cross Function Capability.
Rating method: highest total score only = L3 Exceed Expectations, ≥ 75 = L2 Meet Expectations, below 75 = L2-. L4 and L1 are reserved for manual management review.
| Staff | Total Score | Rating | Productivity | Handover | Cross Function | Summary |
|---|---|---|---|---|---|---|
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GROW / KPI / OKR Evaluation
Full Handover Completion Within 7 Days
Tracks UAT to full handover/PDA completion from each project progress timeline.
Calculation Method
- Start date: UAT milestone date.
- Completion date: earliest matching milestone after UAT: Handover to OTM, Handover Session with Operation TM, or Upload Document in Tracey and Submit to PDA.
- Due date: UAT date + 7 calendar days.
- 100%: completed on or before due date.
- 99%: 1 day aging after due date.
- 98%: 2-3 days aging after due date.
- 95%: 4-5 days aging after due date.
- 90%: 6-7 days aging after due date.
- 80%: more than 7 days aging after due date.
- Pending Aging: UAT exists but no completion milestone is found yet; score follows current aging from due date.
- Monthly KPI %: average score for all records in selected month.
Month View
Completed projects are counted in the completion month. Pending aging is counted in the UAT month until the completion date is updated.
| Staff | Project | UAT Date | Due Date | Completion Date | Duration / Aging | Score | Status | Month |
|---|---|---|---|---|---|---|---|---|
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KPI: First Provisioning Right
No Breakdown Within 90 Days
Tracks post-provisioning quality from handover/provisioning date against dated issue records within 90 days.
Calculation Method
- Provisioning date: earliest Handover to OTM, Upload Document in Tracey and Submit to PDA, Handover Session with Operation TM, or UAT date if handover is unavailable.
- JAN-MAR lookback: JAN, FEB and MAR also include Oct, Nov and Dec 2025 handover dates from the Project List 2025 sheet.
- 90-day review: provisioning date + 90 calendar days.
- Eligible: only projects where the 90-day review date has passed are included in KPI score.
- 100%: no dated breakdown/fault issue inside the 90-day window.
- 70%: minor breakdown found within 90 days.
- 40%: major or repeated breakdown found within 90 days.
- 0%: critical outage or service-down issue found within 90 days.
Review Month
Projects are counted in the month where the 90-day review is due. Pending records are visible but not included in score.
| Staff | Project | Provisioning Date | 90-Day Review | Breakdown Evidence | Score | Status | Month |
|---|---|---|---|---|---|---|---|
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KPI: Cross Function Capability Team Planned & Progress
Cross Function Capability Extra Mark
Tracks monthly cross-function contribution from STE/LLD role, event involvement, ISO/Audit, initiative, exam/certification, and Staff Summary Extra Mark.
Calculation Method
- Evidence source: STE Name/LLD role, Event PIC, weekly updates, diary entries, Initiative Info, Exam/Cert Info, and Staff Summary Extra Mark.
- Valid examples: Lead Project, STE Role, Advisor/Consultant, Costing Review, Tidy Rack/Cabling, Event involvement, ISO/Audit, Initiative, Exam/Certification.
- Score per evidence: 10% for each valid cross-function contribution.
- Monthly cap: maximum 30% per staff per month.
- Year contribution: average monthly score, capped at 30% maximum for total individual scoring.
- Month source: project timeline date first, then Revised RFS Date or RFS Date if timeline date is unavailable.
Month View
Select a month to validate each staff's monthly cross-function evidence and extra mark score.
| Staff | Project | Month | Date | Evidence | Source | Score |
|---|---|---|---|---|---|---|
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Staff Summary Report Panel
Staff Summary Report
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